Join AMP Advance – Real People. Real Capital. Real Fast.

Note: AMP Advance outsources its hiring & candidate testing to Jobana.co. Jobana is authorized to accept applications on behalf of our company.

This position is for U.S. based applicants only.

AMP Advance is on a mission to empower small businesses across America with fast, flexible funding solutions—without the headaches. From merchant cash advances to SBA loans and equipment financing, we help real business owners get the capital they need to grow.

Role Overview

We’re looking for Customer Service Representatives who genuinely enjoy helping people. You’ll be the first point of contact for small business owners on their account reaching out for support—answering questions, providing post-funding functions such as account reconciliations, document updates, payment reports, and ensuring a smooth, stress-free customer experience.

Multiple positions available.

Location: Remote (U.S.)

Key Responsibilities

• Support funded clients: Serve as a primary contact for existing customers after funding, assisting with agreement and account questions.
• Provide documentation: Deliver copies of contracts, funding agreements, payment schedules, and transaction records accurately and promptly.
• Manage payment reporting: Generate and explain payment histories, balance updates, and remittance reports.
• Handle payment modifications: Assist with adjustments and administrative changes in coordination with servicing teams.
• Update banking information: Securely process updates to bank accounts, payment methods, or authorization details.
• Resolve account issues: Troubleshoot discrepancies, failed debits, and post-funding concerns professionally.
• Coordinate internally: Work closely with funding, servicing, and compliance teams to ensure accurate documentation.

What We’re Looking For

• Clear, confident, and friendly communicators
• Calm under pressure—even with frustrated customers
• 1–2 years customer service or sales experience (finance a plus)
• Comfortable using CRMs (Zoho preferred)
• Organized, coachable, and naturally curious
• Strong empathy and active listening skills

Qualifications

• 1–2 years experience in customer service, sales, or related role
• Strong written and verbal communication skills
• Interest in business finance or lending (training provided)
• Ability to work independently in a remote environment
• Team-oriented mindset with a customer-first approach

Why AMP Advance?

• Base Salary
• Full Medical, Dental, & Vision Coverage
• 401(k) with Company Match
• Paid Training + Growth Pathways
• Two Weeks PTO + Paid U.S. Holidays
• Flexible Remote Work Schedule

Ready to make an impact and be the voice that helps small businesses grow? Join a team that believes in real conversations, real people, and real results. Apply today—and let’s fuel the dreams of entrepreneurs, one call, chat, and solution at a time.

How to Apply

If you’re ready to help shape the future of small business funding and thrive in a fast-paced, people-first environment—we’d love to hear from you. Complete the short skills test to stand out.