Join AMP Advance – Real People. Real Capital. Real Fast.
Note: AMP Advance outsources its hiring & candidate testing to Jobana.co. Jobana is authorized to accept applications on behalf of our company.
This position is for U.S. based applicants only.
AMP Advance is on a mission to empower small businesses across America with fast, flexible funding solutions—without the headaches. From merchant cash advances to SBA loans and equipment financing, we help real business owners get the capital they need to grow.
We’re looking for Customer Service Representatives who genuinely enjoy helping people. You’ll be the first point of contact for small business owners on their account reaching out for support—answering questions, provide post funding functions such account reconciliations; document updates, payment reports and generally ensuring a smooth, stress-free experience for the customer.
Role Overview
We’re looking for Customer Service Representatives who genuinely enjoy helping people. You’ll be the first point of contact for small business owners reaching out for funding support—answering questions, guiding next steps, and ensuring a smooth, stress-free experience.
Multiple positions available.
Location: Remote (U.S.)
Multiple positions available.
Key Responsibilities
- Support funded clients: Serve as a primary point of contact for existing customers after funding, assisting with questions related to their active agreements and account status.
- Provide documentation: Respond to requests for copies of contracts, funding agreements, payment schedules, and transaction records in a timely and accurate manner.
- Manage payment reporting: Generate and explain payment histories, balance updates, and remittance reports so clients clearly understand their account standing.
- Handle payment modifications: Assist with payment adjustments, temporary modifications, or administrative changes in coordination with internal funding and servicing teams.
- Update banking information: Securely process requests to update bank accounts, payment methods, or authorization details while ensuring compliance and accuracy.
- Resolve account issues: Troubleshoot post-funding concerns such as payment discrepancies, failed debits, or account questions with patience and professionalism.
- Coordinate internally: Work closely with servicing, funding, and compliance teams to ensure changes are properly documented and executed.
What We’re Looking For
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Clear, confident, and friendly communicators (a little personality goes a long way)
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Calm under pressure, even when customers are stressed or frustrated
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1–2 years of experience in customer service or sales (finance experience is a plus, not required)
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Comfortable using CRMs (Zoho preferred) and chat-based support tools
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Organized, coachable, and naturally curious
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Strong sense of empathy—you listen to understand, not just to respond
Qualifications
- 1–2 years of experience in customer service, sales, or a related role
- Strong written and verbal communication skills
- Interest in business finance, lending, or startup funding (training provided)
- Ability to work independently in a remote environment
- Team-oriented mindset with a customer-first approach
Why AMP Advance?
- Base Salary
- Full Medical, Dental, & Vision Coverage
- 401(k) with Company Match
- Paid Training + Growth Pathways (team lead or funding operations)
- Two Weeks PTO + Paid U.S. Holidays
- Flexible Work: Remote-first, choose your hours weekly
Ready to make an impact and be the voice that helps small businesses grow? Join a team that believes in real conversations, real people, and real results. Apply today—and let’s fuel the dreams of entrepreneurs, one call, chat, and solution at a time.
How to Apply
If you’re ready to help shape the future of small business funding and thrive in a fast-paced, people-first environment—we’d love to hear from you. Apply below and don’t forget to complete our short skills test to stand out!